Terms of Use

Who we are

The Platform is operated by Hani Walk (the “Operator”, “we”). Contact: shnooqa@gmail.com.

[Operator legal details — company/sole-proprietor name, registration number, address — will be published here upon incorporation.]

Definitions

“Platform” — the Hani Walk mobile app, website and related services. “User” — any person using the Platform. “Provider” — a User or third party offering pet-related services through the Platform (walking, sitting, grooming, veterinary and similar). “Booking” — a request by a User for a Provider’s services made through the Platform. “Content” — any text, photos or other materials uploaded by Users.

The Service

The Platform lets you track dog walks and pet health, keep pet profiles, share moments in a social feed, discover pet-service Providers and request Bookings with them. Some features may require an account or may be available only in the mobile app.

Accounts and registration

You must provide accurate information and keep your credentials secure; you are responsible for all activity under your account. You may register with email and password or via Sign in with Apple. You must be at least 13 years old (or the minimum age in your jurisdiction).

By registering, signing in with Apple for the first time, or submitting a Booking as a guest, you accept these Terms and the Privacy Policy and consent to the processing of your personal data as described there. We record the date and document version of your acceptance.

Service bookings

Providers independently set their services, prices, schedule and availability. A Booking is a direct arrangement between you and the Provider; the Provider confirms, performs, reschedules or cancels it. Guest Bookings made without an account are managed via a personal link sent to you.

Either party may cancel a Booking. We may show cancellation information in the Platform but we do not enforce any cancellation policy between you and the Provider.

Platform as an intermediary

Hani Walk only connects Users with Providers and provides the technical means to communicate and arrange services. We are not a party to any agreement or transaction between Users and Providers, we do not act as an agent of either side, and we do not supervise, direct or control how services are performed.

We do not verify Providers’ qualifications, licences or insurance and give no warranty as to the quality, safety, legality or fitness of any services offered or rendered through the Platform. To the maximum extent permitted by law, we bear no liability for the actions or omissions of Users or Providers, for any harm to people, animals or property arising out of services arranged through the Platform, or for any disputes between the parties. Disputes are resolved directly between the User and the Provider.

Marketplace and transactions between users

The Platform may now or in the future include features letting Users offer, sell or buy goods or services from each other (a “Marketplace”). All such features are governed by the same intermediary model: the seller and the buyer contract directly with each other, and we are not a party to their transaction.

Sellers are solely responsible for their listings, the accuracy of their descriptions, the quality and legality of what they offer, the performance of their obligations, and their own tax and regulatory compliance. Buyers deal with sellers at their own discretion and risk.

Payments, refunds and cancellations

Payments for services currently take place directly between the User and the Provider outside the Platform. We do not process payments, do not hold funds and do not issue refunds; any refund is a matter between you and the Provider.

If on-platform payments are introduced in the future, additional payment terms will be published on this page before they take effect.

User content and conduct

You retain ownership of Content you upload (e.g. pet photos). By uploading, you grant us a licence to store, display and process it as needed to provide the Platform. Do not upload Content that infringes others’ rights or is illegal.

You may not use the Platform for any illegal or harmful purpose, including fraud, offering illegal goods or services, misleading other Users, harvesting personal data of others, or harassing anyone.

Intellectual property

Hani Walk and its branding, design and technology are owned by us or our licensors. You may not copy, modify or distribute our materials without permission.

Disclaimer of warranties

The Platform is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation, or the accuracy of location, walk or health data. Use the app and any such data at your own responsibility.

Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special or consequential damages, loss of profits or data, arising from your use of (or inability to use) the Platform, including services arranged with Providers or Marketplace transactions.

To the same maximum extent, our total aggregate liability for any claims relating to the Platform is limited to the amount you paid us for using the Platform in the 12 months preceding the claim (currently the Platform is free, so this amount may be zero). Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including mandatory consumer-protection rules of your country of residence.

Indemnification

You agree to indemnify us against claims by third parties arising from your Content, your use of the Platform in breach of these Terms, or your transactions with other Users or Providers.

Termination

We may suspend or terminate your access if you breach these Terms. You may stop using the Platform at any time. To delete your account and data, use the in-app deletion option or contact shnooqa@gmail.com.

Changes to these Terms

We may update these Terms. The current version and its date are shown at the top of this page. Continued use of the Platform after changes are published constitutes acceptance of the updated Terms.

Governing law

These Terms are governed by the law applicable at the Operator’s place of registration. If you use the Platform as a consumer, you also keep the protection of mandatory consumer-protection rules of the country where you reside.

Contact

Questions about these Terms: shnooqa@gmail.com.