Hani Walk is an app for walks and care of dogs, cats and other pets on iPhone, Apple Watch and Android. Something not working, or have an idea? Write to us and we’ll sort it out.
Common situations
How to reach us
In the app
Profile → Settings → “Support”. The app version and phone model are attached automatically, so we can find the problem faster.
We reply within 1–2 business days.
Account questions
I forgot my password
Open “Reset password” and enter your account email — we’ll send a link to set a new password; it works for 60 minutes. If you sign in with Apple or Google, you don’t need a password: just sign in the same way. Reset password →
How do I create an account?
Install the app, tap “Register” and enter your email and a password — or sign in with Apple or Google. Then add your pet and start logging walks.
Is there an Android version?
Yes. Hani Walk is free on the App Store (iPhone and Apple Watch) and on Google Play. It’s one account: sign in with the same email and your pets, walks and health records are all there.
Where is my data stored?
On secure servers. We don’t sell your data. Details are in the Privacy Policy. Privacy Policy →
How do I delete my account?
In the app: Profile → Settings → Account → “Delete account”. It takes effect immediately — no need to write to us. If you can’t open the app, email us with the subject “Account deletion” from the address your account is registered with. Data is deleted or anonymised within 30 days.